We have tried to provide as much information as possible in this website. That said, we understand that ordering a memorial product can be intimidating and confusing. If you have questions or concerns, we answer the phone during our normal business hours and we will be happy to assist you. Our toll-free number is (800) 438-2658. If you reach us outside of our normal business hours, please leave a brief message and your phone number and someone will return your call. Our normal business hours are from 9:00 am to 5:00 pm, M-F, Eastern time.